Last updated: April 14, 2026
These Terms and Conditions (“Terms”) govern your use of this website and the purchase of products and services from RayBrown.net.
This website is operated by Ray Brown Group Inc., located at:
116-5100 Anderson Way, Suite 365
Vernon, BC V1T 0C4
Canada
1. Acceptance of Terms
By accessing this website or purchasing any products or services, you agree to be bound by these Terms.
If you do not agree, you must not use this website.
By placing an order, you confirm that you have read, understood, and agreed to these Terms and our Refund & Returns Policy.
2. Eligibility
You must be at least 18 years old to use this website or make a purchase.
By using this Service, you represent that you meet this requirement.
3. Products & Services
We offer the following:
- Digital products (audiobooks, podcast access, streaming/downloadable content)
- Physical print books (fulfilled via print-on-demand partners)
All products are subject to availability and may be modified or discontinued at any time.
4. Digital Products (No Refund Policy)
All digital products are final sale and non-refundable.
By purchasing digital content, you acknowledge and agree that:
- Access is provided immediately upon purchase
- All sales are final
- No refunds, exchanges, or cancellations will be provided under any circumstances
You expressly waive any right to withdraw from the purchase once access has been granted, to the fullest extent permitted by applicable law.
5. Digital Access & Delivery
Upon successful payment:
- Digital products are delivered instantly
- Access is considered fully provided at the time of delivery
You acknowledge that this constitutes full performance of the service, and you lose any applicable cancellation or withdrawal rights at that time.
6. Print Products (Print-on-Demand Policy)
All print books are produced on a custom print-on-demand basis.
No Returns or Refunds
We do not accept returns or refunds for:
- Change of mind
- Incorrect orders
- Personal preference
- Content dissatisfaction
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect:
- You must contact us within 14 days of delivery
- You must provide clear photographic evidence
If approved, we will issue a replacement only (no refunds).
Content Disclaimer
We do not provide refunds or replacements for:
- Spelling or grammar errors
- Formatting or layout issues
- Design or content preferences
All files are considered final at the time of production.
Order Cancellation (Print Products)
Orders may only be cancelled within 15 minutes of purchase.
After this time, the order enters production and cannot be cancelled, modified, or refunded.
7. Pricing & Payments
All prices are listed in applicable currency and are subject to change at any time.
We reserve the right to:
- Correct pricing errors
- Cancel orders due to inaccuracies
Payments must be authorized by your payment provider. We are not responsible for declined transactions.
8. Chargebacks & Payment Disputes
By making a purchase, you agree not to initiate unjustified chargebacks.
In the event of a dispute:
- These Terms and our Refund Policy will be used as evidence
- We reserve the right to suspend or terminate accounts
- Fraudulent disputes may result in legal action
9. Shipping & Delivery (Print Products)
We are not responsible for:
- Shipping delays caused by carriers
- Incorrect addresses provided by you
- Lost or stolen packages marked as delivered
You are responsible for providing accurate shipping information.
10. User Accounts
You are responsible for maintaining the confidentiality of your account and password.
We reserve the right to suspend or terminate accounts for violations of these Terms.
11. Intellectual Property
All content on this website, including:
- Audiobooks
- Podcast content
- Text, branding, and design
is the exclusive property of Ray Brown Group Inc. and is protected by applicable laws.
You may not reproduce, distribute, or exploit any content without written permission.
12. Prohibited Use
You agree not to:
- Share or redistribute purchased digital content
- Attempt to reverse engineer or copy materials
- Use the Service for unlawful purposes
Violations may result in account termination and legal action.
13. Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for indirect, incidental, or consequential damages
- Our total liability shall not exceed the amount you paid for the product
14. Disclaimer
All products and services are provided “as is” and “as available”, without warranties of any kind.
We do not guarantee:
- Specific results
- Error-free content
- Uninterrupted access
15. Third-Party Services
We may use third-party providers (e.g., payment processors, print fulfillment).
We are not responsible for their actions, policies, or performance.
16. Governing Law
These Terms shall be governed by the laws of the Province of British Columbia and the applicable federal laws of Canada.
17. Dispute Resolution
You agree to first attempt to resolve any dispute by contacting us directly before pursuing legal action.
18. Changes to Terms
We reserve the right to update these Terms at any time.
Changes take effect immediately upon posting.
Continued use of the website constitutes acceptance of those changes.
19. Contact Information
If you have any questions, contact:
Ray Brown Group Inc.
Website: https://raybrown.net/contact/