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Privacy Policy

Last updated: April 14, 2026

This Privacy Policy explains how Ray Brown Group Inc. (“Company”, “We”, “Us”, or “Our”) collects, uses, and protects your personal information when you use RayBrown.net (the “Website”).

By using this Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information that you voluntarily provide when you:

  • Make a purchase
  • Create an account
  • Contact us
  • Subscribe to emails or updates

Personal Information May Include:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address

Automatically Collected Data

When you use our Website, we may collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited and time spent on the Website

This data helps us improve performance, security, and user experience.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide access to digital products
  • Manage your account
  • Communicate with you (orders, updates, support)
  • Send marketing emails (if you opt in)
  • Improve our website, services, and user experience
  • Detect and prevent fraud or unauthorized activity

3. Digital Products & Account Access

Because we provide digital products (audiobooks and podcast access):

  • Your purchase and account data are retained to provide ongoing access
  • Certain data must be maintained to enforce our Terms and Refund Policy

4. Payment Processing

We do not store or process your payment card details.

All payments are securely handled by third-party providers such as:

  • Stripe
  • PayPal

These providers process your payment information in accordance with their own privacy and security policies.

5. Third-Party Services

We may share your information with trusted third parties necessary to operate our business, including:

  • Payment processors (e.g., Stripe, PayPal)
  • Print fulfillment providers (e.g., Lulu Direct)
  • Analytics tools (e.g., Google Analytics)
  • Email marketing platforms

These providers only receive the information necessary to perform their services and are required to protect your data.

6. Email Communications & Marketing

By providing your email address, you agree to receive:

  • Transactional emails (order confirmations, account updates)
  • Promotional emails (offers, content updates, announcements)

You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in any email.

We comply with Canada’s Anti-Spam Legislation (CASL).

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality
  • Analyze traffic and usage
  • Personalize your experience

You can control or disable cookies through your browser settings.

8. Data Retention

We retain your personal information only as long as necessary to:

  • Provide services and access to your purchases
  • Comply with legal, tax, and accounting obligations
  • Resolve disputes and enforce agreements

9. Data Security

We implement commercially reasonable security measures to protect your personal information.

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

10. Your Rights (Canada & International Users)

In accordance with applicable privacy laws, including PIPEDA (Canada), you have the right to:

  • Request access to your personal information
  • Request corrections to inaccurate data
  • Withdraw consent (where applicable)

To exercise these rights, please contact us.

11. International Data Transfers

Your information may be processed or stored outside your province or country, including in jurisdictions with different data protection laws.

By using our Website, you consent to this transfer.

12. Children’s Privacy

This Website is not intended for individuals under the age of 13.

We do not knowingly collect personal information from children.

Our Website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites.

14. Changes to This Policy

We may update this Privacy Policy at any time.

Changes take effect immediately upon posting. Continued use of the Website constitutes acceptance of those changes.

15. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact:

Ray Brown Group Inc.

Website: https://raybrown.net/contact/